MONTPELIER — A new Department of Vermont Health Access deputy commissioner has been hired to help the state’s troubled exchange.
Lawrence Miller, Gov. Peter Shumlin’s chief of health care reform, said Wednesday that native Vermonter Bob Skowronski will take over the role. Former Deputy Commissioner Lindsey Tucker has been assigned to a new roll in DVHA, he said.
According to Lawrence, Skowronski has “spent his career in health care IT system work.” In recent years he has worked on exchanges in New York, Maryland, Washington, D.C., Rhode Island and Connecticut. He has also worked as Blue Cross Blue Shield in Vermont as director of data management.
Skowronski said Wednesday that his experience in working on exchanges has come from the carrier side in previous work with United Health Care.
“I would consider the carrier … as a customer of the exchange. So, I’ve seen the exchange from a different perspective. The processes are the same, just a different perspective,” he said.
Miller said Skowronski approached him about helping the state fix Vermont Health Connect, which continues to lack key functions.
“He sent me a letter a few weeks ago offering to help at a time in his career when he can step off the corporate track and give back to the community in a way that really takes advantage of his skills and experience,” Miller wrote in an email.
Skowronski said he was preoccupied with his work and only recently began to take not of the challenges in Vermont. When he took stock of the situation at Vermont Health Connect he wanted to help. He said his status as Six Sigma black belt will can help address the site’s shortcomings.
“A few weeks ago, a month ago, I started paying closer attention to news reports … and realized they were experiencing problems that I thought I could help solve,” he said.
Miller said he passed Skowronski’s interest in helping along to Agency of Human Services Secretary Harry Chen and DVHA Commissioner Mark Larson for interviews.
Skowronski, who began work on Tuesday, said he has spent his first two days listening and gauging the needs of stakeholders.
“Clearly Vermonters have had issues with the way Vermont Health Connect was implemented. What I want to start with is their perspective. I want to start with what’s important to Vermonters. I want to work with what’s important to carriers. I want to make sure we’re working closely with the vendors. I want to make sure we’re satisfying various regulators,” he said.